k4m768, k4m769, k4c770, k4c771, k4c772, k4c773

[bambi87]

Hi,

can anyone help me out with the following questions...

k4m768, k4m769, k4c770, k4c771, k4c772, k4c773...ive started a few paragraphs on them all but seem to be going round in circles now and feel like im repeating myself!! Could do with a few pointers

Thanks

[dinkydoo]

what unit is it? :blush:

[bambi87]

oh yeah sorry lol might help!! its 401!! x:blush:

[sarahX]

any infomation on unit 401 K4C771 Essential skills in listening to others and helping them to evaluate and learn from their experiences

could do with a little help plz

[Doodah]

Essential skills in listening to others
Becoming an Active Listener
There are five key elements of active listening. They all help you ensure that you hear the other person, and that the other person knows you are hearing what they are saying.

Pay attention.
Give the speaker your undivided attention and acknowledge the message. Recognize that what is not said also speaks loudly.
Look at the speaker directly.
Put aside distracting thoughts.
Avoid being distracted by environmental factors.
“Listen” to the speaker’s body language.
Refrain from side conversations when listening in a group setting.

Show that you are listening.
Use your own body language and gestures to convey your attention.
Nod occasionally.
Smile and use other facial expressions.
Note your posture and make sure it is open and inviting.
Encourage the speaker to continue with small verbal comments like yes, and uh huh.

Provide feedback.
Our personal filters, assumptions, judgments, and beliefs can distort what we hear. As a listener, your role is to understand what is being said. This may require you to reflect what is being said and ask questions.
Reflect what has been said by paraphrasing. “What I’m hearing is…” and “Sounds like you are saying…” are great ways to reflect back.
Ask questions to clarify certain points. “What do you mean when you say…” “Is this what you mean?”
Summarize the speaker’s comments periodically.

Defer judgment.
Interrupting is a waste of time. It frustrates the speaker and limits full understanding of the message.
Allow the speaker to finish.


Respond Appropriately.
Active listening is a model for respect and understanding. You are gaining information and perspective.
Be candid, open, and honest in your response.
Assert your opinions respectfully.
Treat the other person as he or she would want to be treated.

Helping them to evaluate and learn from their experiences
By creating opportunities for others to discuss the work they are doing eg after you have observed them for their Performance Management Review.
By fostering an environment in which others feel able to discuss their progress and share any concerns or challenges they are facing.
By allowing others to discuss what they do and actively listen to what they have to say.
By sharing information and knowledge with others to assist them in dealing with challenges.
By helping colleagues reflect on their own practice and discuss with them their strengths and weaknesses and make suggestions on how they could improve their practice eg with further training.
By giving feedback on what your colleagues are doing well and get them to share their experiences and ideas with others.
When things have not gone quite so well, suggest ways in which things could be dealt with differently next time.

I hope this helps x

[sarahX]

thank you very much for your help helped alot thanks just confused on K4M763 Good practice, values and ethical requirements when liaising with other professionals thanks you been a great help

[Doodah]

Values for integrated working
In September 2008, the Children’s Workforce network developed a statement of values for integrated working with children and young people. It describes the common values, beliefs and behaviours that would both:
�� Underpin joint working across agencies and professions
�� Encourage practitioners to personalize services to the ‘whole child'

Key attributes for practitioners include:
• Respect and good communication
• Placing the interests of children and young people at the heart of all work
• Sharing responsibility for a range of outcomes
• Commitment to supporting children and young people to achieve the ECM 5 outcomes
• Concern for the whole child, whatever their specialism
• Commitment to equality of opportunity for all children and young people and actively combat discrimination
• Recognising that respect, patience, honesty, reliability, resilience, trustworthiness and integrity are valued by children and young people, families and colleagues
• Recognising and upholding children’s rights and involving children, young people and parents in decisions and striving to work in partnership with them
• Understanding that their duty to safeguard children and young people comes first, but otherwise respect the right of children, young people and families to confidentiality

When working in an integrated way with a range of colleagues, practitioners will:
�� Value the contribution that a range of colleagues
�� Be willing to bring own expertise to bear on the pursuit of shared goals
�� Respect the expertise of others and be transparent and reliable
�� Be clear about lines of communication, management and accountability
�� Uphold the standards, and values of their own professions
�� Understand that sharing responsibility for children’s outcomes does not mean acting beyond their competence or responsibilities
�� Be committed to taking action if safety or standards are compromised
�� Be committed to reflecting on and improving their inter-professional practice
�� Be sensitive to and supportive of each others’ well being.

(A LOT MORE INFORMATION CAN BE FOUND HERE:http://www.cwdcouncil.org.uk/assets/...March_2009.pdf)

I hope this helps! x