Customer services
- Terms of sale, and terms of use
|
Terms
of sale
About
purchased electronic eGoods
Purchasing
& returning tangible goods 
Using
free resources
Using
the forum
Entering
competitions
Cookies
and EU e-privacy law 
Add
a site to silkysteps links directory
Contact page -
email at any time silky@silkysteps.com
Customer services
Terms of sale
Thank you
for considering to buy from Silkysteps.com your custom is
greatly valued.
Before completing an order please read through the following
terms of sale
To
recieve a downloadable/electronic title
within 24 hours of purchase, a customer
agrees to waive their right
to the order cancellation period
why
Payment for goods will be conducted
offsite through the services of Paypal.
Cookies are used by paypal to
track a basket's contents - consent
Payment will be made in GBP
£ pound sterling.
International
purchases are very welcome: for price / currency conversion
please visit XE.com
Due to time zone differences please give allow a little
additional time for contact.
eGoods will be delivered via a download link sent in
reply to a successful payment - if you have any
concerns regarding an email containing a link for download
please get in touch to verify legitamate
contact.
A customers digital order will
be available for download for 7 days from date of purchase.
Postage & packaging costs
where applicable are included alongside each relevant product.
Delivery
is restricted to the UK only.
Individual product price is always
as stated.
Special offers will have their terms
& conditions/duration of offer published on each relevant
page.
Physical/tangible goods will be processed
and delivered via local courier services.
PRIVACY - a customers name, geographic
postal and electronic email address will only be used for the
purpose of delivering ordered goods and reasons of individual
customer service.
They will not
be used for any other marketing purpose, sold or transfered to another
external party.
Purchased eGoods each electronic title
purchased can be saved and stored in up to two different storage
locations - one copy serving as a working title the other as a
backup.
Files have an unlimited lifetime guarantee - if
they are lost, accidently deleted please get in touch,
include a transaction number and a replacement copy will
be sent.
Purchased eGood titles
can be printed and bound to form just one complete whole.
Individual pages from a purchased
eGood title can be printed out in unlimited quantity
matching need and requirements of the crafting session/room setting.
No purchased title, or free resource
can be sold on, transfered via any finacial transaction, have
contents changed or modified and have copyright claimed by another.
If
you agree with these terms of sale please complete payment
and thank you again.
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About the store's electronic downloadable
goods
Get in touch at any time: email - sales@silkysteps.com
Selling electronic, downloadable
goods is considered a service in respect of the distance selling
and ecommerce regulations.
A customer who purchases
an electronic ebook or other downloadable title needs to understand
that their right to a cancellation period - 7 working days, ceases
to apply if they wish to receive their ebook/title before this
time frame ends.
Electronic goods,
once accessed from the internet/an email cannot be returned.
As with advice, guidance, gas and electricity there is no way
to undo receivership. Please be assured customer service is of
the highest priority if you encounter any problem please always get
in touch.
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Returning
physical / real goods.
please email - sales@silkysteps.com
If cancelling a recieved
order within 7 working days from
the day it arrived, which please note is a customer's right, please
get
in touch.
--- return the goods and obtain
a proof of posting slip.
--- please do this whilst a full
refund, excluding return postage is organised.
If the goods arrive damaged
please email - sales@silkysteps.com.
--- Include details and a refund
including the return postage will be issued.
For all and any customer queries
please feel free to email.
Returned goods address:
Miss R Grimes
68 Woodlands Green
Middleton St. George
darlington
Durham
DL2 1NE
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Using free resources
The free resources found on Silkysteps.com
and silkysteps.co.uk can be used for any
non commercial or
non financial use
only.
This means that:
No part of silkysteps' website
content can be used, adapted or included in a resource that
will then be sold or forwarded to a third party/entity for sale.
No part of silkysteps content
can be included in a resource - in original or adapted form
and then have its copyright claimed by another, sold or passed on.
No part of silkysteps content
can be saved and uploaded to another website, online or offline.
This includes making silkysteps content available on pages that have
been monetised using digital advertising strategies.
A link to silkysteps.com or silkysteps.co.uk
cannot be used for financial gain.
Charities and Fundraisers - please
get
in touch.
If you've identified anything onsite
that you feel could assist you with fundraising efforts I
would very much like to help out.
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Using the forum
Please respect individuality.
Wherever possible avoid using
text talk and all capitals to post.
New content is monitored and where
necessary moved / deleted.
Objectional content can be reported
at any time, send the url to - forum@silkysteps.com
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Entering competitions
No purchase or financial
payment is required to enter competitions on silkysteps.
Please provide a postal
address, name and email for contact.
Only one entry per geographical
address.
Competitions will open,
close and run in accordance with the published details of each
individual event.
PRIVACY - submitted information
will be used for the sole purpose of contacting a winner.
All entry details are deleted
3 months after the closing date. This time frame ensures
follow-up queries can be dealt with effectively.
Winners abbreviated name and county
of residence will be published on the closed competition page
unless winners prefer anonymity.
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Add your site to the links directory
Adding a site to the
links directory is free - please email links@silkysteps.com
and ..
Include the top level domain
name and a site description.
Check that you are the owner
of the website and not submitting details on behalf of
another.
Check that your website contains
child, family friendly content only.
With apologies no affiliate ecommerce focussed
websites can be accepted.
A reciprical link is appreciated
but is not conditional.
Please check that your site has visible, physical
contact details for readers and customer's information: Complying with the UK's distance selling regulations businesslink.gov.uk
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Cookies - the information storage kind rather than the cup-dunkin
kind
In May 2011 a new EU e-privacy directive was put into
place that required websites to gain their users consent before a
cookie file is saved to that visitor's device.
This permission needs to be something that enables a visitor to
allow or decline the placement of that information file.
About cookies
Your online choices - set preferences
that would otherwise target your online travels
The cookies
that your device will encounter on silkysteps are currently:
from paypal - from amazon - from Handykam - from the forum and How Google uses data when you use our partners' sites
or apps
These cookies enable purchases to happen
and to track activity through links that provide a line of revenue for
silkysteps. The forum cookies support member and readers online experiences
by remembering preferences and sessions - logged in/out status.
The website also uses SmarterStats analytical services to monitor site
performance.
Vegan cookie recipe :)
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