Unit 422 - k4c1089

please help, i know that i must have answered this before but i am stuck on these questions.
if anyone could please give me any pointers on how to answer it would be really appreciated,as i have got to have to hand it in on monday.
thank you b0nn1e

k4c1089
how to deal with conflicts between practitioners and families in ways that are fair to both parties

k4d1091
how to deal with discriminatory and sterotyped attitudes that may be exhibited by family members in terms of the care and provision for thier children, and more generally about their local area and other families represented in the provision..