Promote communication in health, social care or children and young peoples settings.
Identify the different reasons people communicate-
Communication is a central part of everyday life for most people and partially important when you work with service users and their families in a health and safety care setting.
• Communication is a tool with which influence can be exercised on others.
• Communication can be used to bring out changes in attitudes, motivate people and establish and maintain relationships.
• Communication is vital for seeking and providing information.
• We communicate to express our emotions like courage or fear, joy or sorrow, satisfaction or disappointment with appropriate gestures and words.
• Communication is crucial for developing positive relationships with residents, colleagues and other professionals.
• Communication allows ideas to be conveyed clearly and succinctly.
• It is a process by which two or more people exchange ideas, facts, feelings or impressions in ways that each gains a common understanding of the message.
Explain how communication affects relationships in the work setting -
Communication is a fundamental relationship-building skill in the workplace. If people don't communicate well they limit their ability to connect on any meaningful level and, at the extreme, can create conflict. Positive communication skills like listening, open-ended questions, calm tone of voice and "I" statements help bring people together because they are behaviors that lead to creating relationships. Workplace relationships also become a lot stronger when people can clearly and effectively communicate what they need and allow others to do the same.
Effective communication with colleagues is an essential part of your work role, when you work in a team ,It is based on establishing a friendly but professional working relationship where you can give and receive support and should focus on your shared goal.
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