shc 34 appreciate help please

[wendy<3]

I am having a block i have had my work back and i've got to add a few things
shc 34 3.2 ~~~how do i link an explanation of the main points of agreed procedures for handling complaints to the eyfs?
and i need to reference the sources of information i have used but i have never referenced anything so haven't a clue???
X PLEASE HELP X

[nikita]

i too am having difficulty with this question SHC 34 3.2 explain the main points of agreed procedures for handling complaint

[lyn c]

Originally Posted by nikita

i too am having difficulty with this question SHC 34 3.2 explain the main points of agreed procedures for handling complaint

Hi

You must have a policy and procedure within your setting, look at this and break it down and say how you handle complaints.
what happens if a parent complains?
what happens if a staff member complains?
what happens if setting and parent can't reach an agreement on the complaint?
who helps you to come to an agreement?
Is OFSTED involved?

Hope it gives you ideas if you don't have access to a policy let me know and i will put one up for you to look at.

Lynne