Hi Donna
Im in Northants.
Ive managed to work my way through the knowledge and understanding on 401 my assessor is not due in for another 2 weeks but she wants me to email them to her - I will see how I get on.
I then have to be observed doing a one to one with a collaugue covering the standards in 401
I now have to photocopy my certificates and link them into the standards of 402 - I think
Hope you have managed to get started - Im driving my husband mad at the moment