Hi, the two techniques listed are ways you can use to develop your professional practice, personal opinion and the settings provision, approach & resources.
By placing yourself 'virtually in the position of another you can view things from their perspective - this allows you to see how you can improve or change what you do.
emapthy,
sympathetic, understanding, knowledge & acknowledge, assist, improve.
There are levels at which this is made easier - your knowing or knowledge of the person, their background, situation or experiences, preferences. Where this isn't the case remember what it's like to be someone unknown/new to a place.
Thinking about consequences is a phrase or technique that can be adapted to 'what ifs', cause and effect, actions and eventualities, or enables you to ask how will this impact on -xx- and change -xx-.
consequence
Hope this helps
xx