Hi, patience, curiosity, determination, knowledge of the goal or aim within a specific programme are all skill aspects of IT problem solving. Supporting children's motivation, maybe look at how you help them to understand the importance of confidence & asking for help, assisting them to find their way around software, using the correct terminology assosciated with the IT equipment/operating system and professional training - ensuring everyone in a supportive or supervisory position knows the ins and outs of programmes that the children are expected to navigate. This helps the use of open ended questions and supports individual's to find answers for themselves.
The situation you describe sounds like an excellent example! were the children involved with sorting out the login details? did you get frustrated or calmly know who to ask for help/which menu buttons to press? This all model's behaviour that the children can relate to and then emulate if they experience similar difficulty or challenge.
Hth
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