Unit 206 4.6 4.7 Case study about covering playground duty?

[missminchin]

Read the case study and answer two questions.
Mandy is on playground duty; which is shared between all teaching assistants on a rota system. For health & safety reasons staff are not allowed to take coffee/tea onto the playground. Mandy has worked the whole playtime because Romena has not come out to take over. After looking for Romena, Mandy goes straight to the deputy head teacher as she has had a long morning and this is the second time Romena has not been where she should be that week.
The deputy head teacher tells Mandy that Romena’s son has been in hospital and that she has been very worried about him as he is due to have an operation that week.
• What might have been an alternative approach?

• How could the situation be resolved if Romena is unable to fulfil her duties for the time being?