Hi - I recently did this sheet at college and scribbled down some notes - they are a little vague but I hope they help:
For the first picture he should get another adult as a witness to what the child is saying to him
2nd picture - call for someone to help, separate the children, find out what fight about, get a first aider
3rd picutre make a note of what was said in explanation in case a pattern forms and to protect yourself for accusation
4th picture - try to diffuse the situation, acknowledge their anger and talk through the situation
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