having open days, maintaining privacy-if a parent says something to you in confidence then by not passing it on to anyone you dont need to builds trust, good comunication and body language, reapeating what people say so they know you are listening, showing understanding, activities that build childrens confidence, spending time with children doing everything to make them feel safe and secure. By being honest with other agencies sharing practice tips and info... etc
hope this helps sorry very quick answer
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