when speaking to adults, remember to be polite and listen and see if you can help them, it not, say you will see if there is any one that can help them or advice them on what they can do.
with children, get down to their level and use a soft tone of voice. repeat back to them what they are saying, so they know you are listening and so you fully understand what they are saying.
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Main differences communicating with adults and children (tone, type, vocabulary, body language, orientation and confiden
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