Hi, welcome to the site. Theres reading in the NVQ pdf from pearsonschoolsandfecollege that will help -
http://www.pearsonschoolsandfecolleg...mplepages1.pdf
4-7 years old
Use language they will understand.
Listen carefully, show you
are concentrating and interested.
Be patient, you may need to explain things more than once.
Use eye contact.
Have a friendly approach; smile, listen and generally be easy to talk to.
Do not assume they will not understand.
8-12 years old
Encourage children and young people to express their opinions, ask them
what they think and acknowledge their replies.
Give explanations to back up what you are saying.
Offer opportunities for them to express themselves, e.g. role-play,
modelling, painting, drawing, writing.
Encourage self-help and independence.
Give them responsibilities.
Introduce and encourage new vocabulary.
Negotiate, listen to their side of disagreements, then come to an amicable agreement.
Make time for individual attention.
Show patience and understanding.
13-16 years old
Find a common interest, e.g. video, music.
Challenge stereotypical or racial discrimination, inappropriate terminology and swearing.
Negotiate and look for compromises; listen to their reasons.
Use humour appropriately; do not use put-downs or sarcasm, laugh at appropriate things, be sympathetic and show empathy.
Give them space; use the correct supervision level, do not assume they always want an adult listening in.
Treat them like adults; do not patronise or talk down to young people,
empower them to express their opinions freely.
Use communication to increase their vocabulary, discuss issues as you would with another adult.
Use a variety of games to engage them in conversation, e.g. quizzes, board games, etc.
Give them responsibility; let them take on regular interesting jobs, e.g. setting out an activity and not just clearing away.
How to communicate well with children and young people at different ages
Playworkers need to respond to children as individuals, and by giving respect you receive respect. Children need to feel safe and secure both in the play environment
and with the adults who work there.
Best wishes xx