I dealt with the first one by doing a reflection on a parent interview I had carried out with a Fijian Parent. I explained how she could speak English, but not fluently and sometimes struggled with certain words or phrases, so I explained how I spoke to her. For example, how I spoke slower and used simplified phrases and words, how I looked for acknowledgement that she understood what I was saying (facial expressions, nodding of the head). I searched for Fijian phrases and words on the internet and used these in displays in the classroom so that she could understand what the display was about etc etc.
For the second one; do you have anyone who works in your settings whose children also attend your setting ? If so you could explain how there is potential for a disagreement with the way you may handle a situation with the child, but if you treat the child like any other child and deal with any behaviour issues/rewards in the same way, this should avoid any problems.
Or explain what you do if you have a difference of opinion with an other adult; how it is only a difference of opinion not an argument, that you respect each others views, you listen to both sides of the disagreement and come to a solution amicably.
What do you do if you have a difference of opinion with a parent ? How you explain that it is your nursery policy to deal with a situation in a certain way, that it is not nursery policy to do something that way, you remain polite, you can see their point of view but you are consistent with policy, that you may refer them to the manager etc.
I would try to deal with both these elements with either a reflection or a witness testimony of a situation that has actually happened, if possible!
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