Understand the regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints
Can anyone please help me on this question....I am at a blank..
Analyse how regulatory requirements, codes of practice and relevant guidance for managing concerns and complaints affect service provision within own area of work. Explain why individuals might be reluctant to raise concerns and make complaints. Then outline steps that can be taken to encourage individuals to raise concerns or complaints. Then evaluate the effectiveness of systems for addressing concerns and complaints within your setting.
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