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not sure if i'm on the right track with this one but here goes........i'm not one for confrontations and things....however i had a problem with a parent of a child i work with and didnt agree with something she said in front of others, normally i would just ignore it and let it go because of the confrontation. however another colleague had over heard what she said and told me i should do something about it because i felt it was in appropriate. so i went to my line manager and put a complaint in, they had it dealt with and i got an apology which made me feel much better...........do you think i could use this as reflection on the way i handled it?? thanks for any help or suggestion that you can give me as this is my last unit and i only have a few pc's and ks's left

[dkredbaron]

just done this one, you could definitely use that as an example .need to question what how ,why. like how did i respond and why.question yourself how else could i have handled things,ask what if? then at the end put on reflection what you will do in a situation like this again.
hope this helps

thanks thats a great help.......onwards and upwards and hopefully i'll have finished by the end of today :-)

[dkredbaron]

your welcome hope you get finished today then you can relax