Hi, a warm welcome to the site xx
Yes you should be getting the support you need.
To help feel in control can you borrow or purchase a handbook that will help guide your research? These are the titles available on amazon.co.uk -
Level 3 learner handbook and
CYPOP 5 home based childcare
You'll discover that course providers/awarding bodies can use different codes for each of the cypw units which can make it a little difficult to search for help. If you use words from the assessment criteria it will make sure you find relevant information.
Silkysteps search page:
http://www.silkysteps.com/forum/search.php
It also helps to include the whole query in your thread for member's to know what help you're after and which home nation you're in as this also can change some replies - UK home nations are: England, Northern Ireland, Scotland, Wales
Best wishes with study xx