CYPW children and young people's workforce
SHC
34 Principles
for implementing duty of care in health, social care or children’s
and young people’s settings
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Suggestions
for places to research and professional books to try and access
These will support your
study
Page
42 of this level 3 handbook on amazon.co.uk
Duty of care
UNCRC
Forum search
page for locating information on specific criteria
Verb list - know how to analyse by researching,
comparing and contrasting
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Please remember not to
copy and paste information from the internet
avoid
plagiarism and invalidating your work
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The following is based on the SHC 34 OCR unit content © OCR 2010 pdf
Outcome 1expects you to .. Understand how duty of care contributes to safe practice
1.1 Explain what
it means to have a duty of care in
own work role
1.2 Explain how duty of care contributes to the safeguarding or
protection of individuals
Duty of Care includes the concepts:
to keep individuals safe
to keep individuals free from harm
to give choice
"Duty
of Care: The duty which rests upon an individual or organisation
to ensure that all reasonable steps are taken to ensure the
safety of a child or young person involved in any activity or
interaction for which that individual or organisation is responsible.
Any person in charge of, or working with children and young people
in any capacity is considered, both legally and morally to owe
them a duty of care. " source Guidance for safe working practices for adults
who work with children and young people 2009
How duty of care
contributes to the safeguarding or protection of individuals includes:
working to agreed standards which include protection from
danger, harm and abuse
clear reporting systems are in place when there are suspicions
or disclosures of danger, harm and abuse
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Outcome 2 expects you to ..
Know how to address conflicts
or dilemmas that may arise between an individual’s rights
and the duty of care
2.1 Describe potential
conflicts or dilemmas
that may arise between the duty of care and an
individual’s rights
2.2 Describe how
to manage risks associated with conflicts or dilemmas between
an individual’s
rights and the duty of care
2.3 Explain where to get additional support and advice about conflicts
and dilemmas
Potential Conflicts is the likelihood of
issues developing for the individual and could include:
not being able to enjoy activities i.e. not being able
to stay up to watch television
not being able to stay in bed all day
Dilemmas is
giving rise to a situation where all parties concerned will not be
satisfied with the result and may include:
a child has or begins to climb a bookcase
a child demands fizzy/carbonated drink and crisps
How to manage risks
could include:
recording the conflict or dilemma
reporting to a senior member of staff
risk Assessment
discussion with the individual and or their family
Additional support
and advice could be obtained from:
Colleagues
Senior members of staff
Family
Social Worker or other professionals
Policies and procedures
Internet
CQC
Outcome 3 expects you to .. Know how to respond to complaints
3.1 Describe
how to respond to complaints
3.2 Explain the main points of agreed procedures for handling complaints
Responding to
complaints includes:
listening to the complaint
giving the complainant time and respect
have regard to confidentiality
recording the information
reporting to a senior member of staff
accessing the Complaints Policy
ensuring the complainant has access to the Complaints
Policy
ensuring the complainant knows what will happen next
Main points of agreed
procedures for handling complaints include:
the Complaints policy is a recorded and documented procedure
that is available
the complainant is listened to and respected
the Complaints Policy is time-based and the complaint
is dealt with in a documented
time-frame.
complaints are normally dealt with by nominated members
of staff
the procedure is clear
There may be both formal and informal options.
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