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   CYPW children and young people's workforce
   SHC 34
Principles for implementing duty of care in health, social care or children’s
                            and young people’s settings

  


Suggestions for places to research and professional books to try and access
These will support  your study
  Page 42 of this level 3 handbook  on amazon.co.uk
  Duty of care
  UNCRC
  Forum search page for locating information on specific criteria
  Verb list - know how to analyse by researching, comparing and contrasting

Please remember not to copy and paste information from the internet
avoid plagiarism and invalidating your work



yellow star  The following is based on the SHC 34 OCR unit content © OCR 2010 pdf

Outcome 1
expects you to ..  Understand how duty of care contributes to safe practice

1.1 Explain what it means to have a duty of care in own work role

1.2 Explain how duty of care contributes to the safeguarding or protection of individuals

Duty of Care
includes the concepts:

  to keep individuals safe
  to keep individuals free from harm
  to give choice

"Duty of Care: The duty which rests upon an individual or organisation to ensure that all reasonable steps are taken to ensure the safety of a child or young person involved in any activity or interaction for which that individual or organisation is responsible. Any person in charge of, or working with children and young people in any capacity is considered, both legally and morally to owe them a duty of care. " source  Guidance for safe working practices for adults who work with children and young people 2009

How duty of care contributes to the safeguarding or protection of individuals includes:
  working to agreed standards which include protection from danger, harm and abuse

  clear reporting systems are in place when there are suspicions or disclosures of danger, harm and abuse




Outcome 2
expects you to ..
   Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care

2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and an
       individual’s rights
2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s
      rights and the duty of care
2.3 Explain where to get additional support and advice about conflicts and dilemmas

Potential Conflicts is the likelihood of issues developing for the individual and could include:

  not being able to enjoy activities i.e. not being able to stay up to watch television
  not being able to stay in bed all day

Dilemmas is giving rise to a situation where all parties concerned will not be satisfied with the result and may include:
  a child has or begins to climb a bookcase
  a child demands fizzy/carbonated drink and crisps
How to manage risks could include:
   recording the conflict or dilemma
  reporting to a senior member of staff
  risk Assessment
  discussion with the individual and or their family

Additional support and advice could be obtained from:
  Colleagues
  Senior members of staff
  Family
  Social Worker or other professionals
  Policies and procedures
  Internet
  CQC 

Outcome 3
expects you to ..
  Know how to respond to complaints
3.1 Describe how to respond to complaints
3.2 Explain the main points of agreed procedures for handling complaints

Responding to complaints includes:
   listening to the complaint
   giving the complainant time and respect
  have regard to confidentiality
  recording the information
  reporting to a senior member of staff
  accessing the Complaints Policy
  ensuring the complainant has access to the Complaints Policy
  ensuring the complainant knows what will happen next

Main points of agreed procedures for handling complaints include:
  the Complaints policy is a recorded and documented procedure that is available
  the complainant is listened to and respected
  the Complaints Policy is time-based and the complaint is dealt with in a documented
                          time-frame.
  complaints are normally dealt with by nominated members of staff
  the procedure is clear
There may be both formal and informal options.




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