CYPW children and young people's workforce
SHC
31 Promote
communication in health, social care or children’sand young
people’s settings
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Suggestions
for places to research and professional books to try and access
These will support your
study
Page
2 of this level 3 handbook on amazon.co.uk
SCH3.1 chapter from CollinsEducation promote communication
Confidentiality - Data protection act
Forum search
page for locating information on specific criteria
Verb list - know how to analyse by researching,
comparing and contrasting
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Please remember not to
copy and paste information from the internet
avoid
plagiarism and invalidating your work
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The following is based on
the SHC 31 OCR unit content © OCR 2010 pdf
Outcome 1expects you to .. Understand why effective communication is important
in the work setting
1.1 Identify the different reasons
people communicate - level 2 and level 3
1.2 Explain how communication affects
relationships in the work setting - supportive thread
Outcome 2 expects you to ..
be able to meet the communication
and language needs, wishes and preferences of individuals
2.1 Demonstrate how to establish
the communication and language needs, wishes and preferences of individuals
2.2 Describe the factors to consider
when promoting effective communication
eg.
the environment, proximity, orientation and posture, touch,
active listening, allowing time for communication
2.3 Demonstrate a range of communication methods and styles to meet individual
needs
2.4 Demonstrate how to respond
to an individual’s reactions when communicating
eg.
facial expression, eye contact, gestures
Communication
methods include:
non-verbal communication: eye contact - touch - physical gestures - body language
- behaviour
verbal communication: vocabulary - linguistic tone - pitch
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Outcome 3 expects you to ..
Be able to overcome barriers to communication
3.1 Explain how people from different
backgrounds may use and/or interpret communication methods
indifferent ways
3.2 Identify barriers to effective
communication
What does and doesn't exist in your setting:
different languages, hearing & sight impairements,
more information can be found in the collins chapter on page 11 :
3.3 Demonstrate ways to overcome
barriers to communication
3.4 Demonstrate strategies that
can be used to clarify misunderstandings
3.5 Explain how to access extra
support or services
to enable individuals to communicate effectively
Services may include:
translation services
interpreting services
speech and language services
advocacy services
Outcome
4 expects you to .. Be able to apply principles and practices relating to confidentiality
4.1 Explain the meaning of the
term confidentiality
Definition for confidentiality
- Amazon link: pg 8 of the level 3 collins handbook "ensuring
information is only accessible to people who are authorised to know
about it"
4.2 Demonstrate ways to maintain
confidentiality in day to day communication
4.3 Describe the potential tension
between maintaining an individual’s confidentiality and disclosing
concerns
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