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Mischief Mouse's collection of craft activities for preschool and early years.
Printable resources to help support play - colouring, mark making, labelling, promoting, engaging and extending..
Magical Mammoth's recipes to play with and recipes to eat ..
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Navigator Narwhal's outdoor - in activity ideas for preschool and early years play.

   CYPW children and young people's workforce
   SHC 31
Promote communication in health, social care or children’sand young
                            people’s settings


Suggestions for places to research and professional books to try and access
These will support  your study
Your level 3 course handbook or textbook link to amazon.co.uk
SCH3.1 chapter from CollinsEducation promote communication
Confidentiality  - Data protection act  
Forum search page for locating information on specific criteria
Verb list - know how to analyse by researching, comparing and contrasting

Please remember not to copy and paste information from the internet
avoid plagiarism and invalidating your work


yellow star  The following is based on the SHC 31 OCR unit content © OCR 2010 pdf

Outcome 1
expects you to ..  Understand why effective communication is important in the work setting

1.1 Identify the different reasons people communicate - level 2 and level 3

1.2 Explain how communication affects relationships in the work setting - supportive thread

Outcome 2 expects you to ..   be able to meet the communication and language needs, wishes and preferences of individuals

2.1 Demonstrate how to establish the communication and language needs, wishes and preferences of individuals

2.2 Describe the factors to consider when promoting effective communication
       eg.  the environment, proximity, orientation and posture, touch,  active listening, allowing time for communication

2.3 Demonstrate a range of communication methods and styles to meet individual needs

2.4 Demonstrate how to respond to an individual’s reactions when communicating
      eg. facial expression, eye contact, gestures

Communication methods include:
 non-verbal communication: eye contact - touch - physical gestures - body language - behaviour

 verbal communication: vocabulary - linguistic tone - pitch

Outcome 3 expects you to ..  Be able to overcome barriers to communication

3.1 Explain how people from different backgrounds may use and/or interpret communication methods
       indifferent ways

3.2 Identify barriers to effective communication
yellow star What does and doesn't exist in your setting: different languages, hearing & sight impairements,
 more information can be found in the collins chapter on page 11 :

3.3 Demonstrate ways to overcome barriers to communication

3.4 Demonstrate strategies that can be used to clarify misunderstandings

3.5 Explain how to access extra support or services to enable individuals to communicate effectively

Services may include:
 translation services
 interpreting services
 speech and language services
 advocacy services

Outcome 4 expects you to .. Be able to apply principles and practices relating to confidentiality

4.1 Explain the meaning of the term confidentiality
Definition for confidentiality - Amazon link: pg 8 of the level 3 collins handbook "ensuring information is only accessible to people who are authorised to know about it"

4.2 Demonstrate ways to maintain confidentiality in day to day communication

4.3 Describe the potential tension between maintaining an individual’s confidentiality and disclosing

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