describe how to respond to complaints?
hi please help
i have to answer this question: describe how to respond to complaints???? i dont know how to respond to complaints as i am a student and any complaints made to me i tell the person to speak to the manager. how do i write about it?? thanks :banghead: :duh::fryingpan |
there will be a complaints procedure on your setting you need to describe what it says and say what you as a student would do you also need to say how you would react , rudely? dismissive etc?
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This is a late add, hoping the links below may also proove helpful
Help for Duty of care - SHC34 3.2 handling complaints: http://www.silkysteps.com/forum/showthread.php?t=12627 http://www.silkysteps.com/forum/showthread.php?t=14410 http://www.silkysteps.com/forum/showthread.php?t=15644 From OCR.org.uk's Unit SHC 34 Responding to complaints includes: listening to the complaint giving the complainant time and respect recording the information reporting to a senior member of staff accessing the Complaints Policy ensuring the complainant has access to the Complaints Policy ensuring the complainant knows what will happen next Main points of agreed procedures for handling complaints include: the Complaints policy is a recorded and documented procedure that is available the complainant is listened to and respected the Complaints Policy is time-based and the complaint is dealt with in a documented time-frame. complaints are normally dealt with by nominated members of staff the procedure is clear There may be both formal and informal options. There is also good reading for SHC 34 on page 44 & 45 of the cache handbook preview - amazon.co.uk Best wishes |
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