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Old 11-18-2011, 01:14 PM
NatNoodles NatNoodles is offline
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Default Duty Of Care...SHC34: 3.2

Explain the main points of agreed procedures for handling complaints.

SHC 34 3.2


I have basically said that it is important to have the right procedures in place in order to recieve, investigate and resolve any complaints but what else can I say here....any help much appreciated?

Thank you :)
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Old 11-18-2011, 04:08 PM
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Ruthierhyme Ruthierhyme is offline
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================================================== ========
EDIT: this 2011 thread reflects content of Englands 2008 EYFS framework please refer to the newer 2012 EYFS edition
================================================== ========

Hi, a warm welcome to silkysteps.

This is from the 2008 eyfs' statutory framework

Quote:

Registered providers must put in place a written procedure for dealing with concerns and complaints from parents and keep a written record of complaints and their outcome *1.

Registered providers must investigate all written complaints relating to the requirements and notify complainants of the outcome of the investigation within 28 days of having received the complaint.

Registered providers must provide Ofsted, on request, with a written record of all complaints made during any specified period, and the action which was taken as a result of each complaint.

Independent schools must ensure that the complaints procedure they are required to have in place for the rest of the school also applies to their early years provision.

The record of complaints should be kept for at least three years.


*1.Childminders are not required to have written policies and procedures. See paragraphs 3.8 and 3.9.

Page 45 CYPW level 3 Heinemann handbook may help further

Do you have a copy of your setting's or placement's complaints procedure to use as reference?

Hth
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Old 11-18-2011, 04:51 PM
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Hi

you need to also look through your complaints policy and procedure this will help you make sense of this question and give you more detail on what you have to do.

Lynne
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Old 01-14-2012, 02:09 PM
NatNoodles NatNoodles is offline
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Thank you everybody, this unit was handed in just before Christmas and is now completed, first assignment and all good. :)
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Old 10-01-2012, 02:15 PM
sarahwcypw3 sarahwcypw3 is offline
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i am hitting a brick wall on 3.2 the main points of agreed procedures for handling complaints.
i haven't yet received my settings policy and procedures to look through ans cant seem to find hardly anything online
thank you!
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Old 10-03-2012, 12:07 PM
hartley hartley is offline
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Quote:
Originally Posted by sarahwcypw3 View Post
i am hitting a brick wall on 3.2 the main points of agreed procedures for handling complaints.
i haven't yet received my settings policy and procedures to look through ans cant seem to find hardly anything online
thank you!
Hi , the Statutory framework for the EYFS has complaints in it . Also in my complaints I have put that I will investigate any complaints relating to the EYFS and notify the complainant within 28 days. If its a formal complaint Ofsted have to be notified within 14 days . You must keep a record of all complaints and their outcomes for at least 3 years. Ofsted will be provided with a written copy of the complaint . You have to record
the name of the complainant
which EYFS requirements it relates to
the nature of the complaint
the date and time of the complaint
any action taken in response
the outcome eg ways your service has been improved
details of information and findings that were given to the complainantincluding any action taken
if it cant be resolved you give the complainant Ofsteds contact details
hope this helps
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Old 10-09-2012, 01:19 PM
sarahwcypw3 sarahwcypw3 is offline
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thank you for your help! x
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Old 10-10-2012, 05:07 PM
hartley hartley is offline
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You are most welcome
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Old 10-10-2012, 05:50 PM
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Hi, to add on, the OFSTED poster enables parents to know how they can get in touch and fulfils Complaints 3.74 pg 28 of the England's 2012 eyfs framework

If you search for '14 days' in the pdf you'll find the occasions where this time frame applies for notifying ofsted. To launch the search pane, have the pdf open and then press your keyboard's ctrl and F key together.

xx
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Old 04-01-2013, 06:38 PM
Angelikac77 Angelikac77 is offline
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Default need help with this question

I am working as a nanny I really stuck with this questions SHC34 )3.1,3.2.) Complaints policy or procedure and explain how wrote it and use it with parents.
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