Duty Of Care...SHC34: 3.2
Explain the main points of agreed procedures for handling complaints.
SHC 34 3.2 I have basically said that it is important to have the right procedures in place in order to recieve, investigate and resolve any complaints but what else can I say here....any help much appreciated? Thank you :) |
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EDIT: this 2011 thread reflects content of Englands 2008 EYFS framework please refer to the newer 2014 EYFS ================================================== ======== Hi, a warm welcome to silkysteps. This is from the 2008 eyfs' statutory framework Quote:
Page 45 CYPW level 3 Heinemann handbook may help further Do you have a copy of your setting's or placement's complaints procedure to use as reference? Hth |
Hi
you need to also look through your complaints policy and procedure this will help you make sense of this question and give you more detail on what you have to do. Lynne |
Thank you everybody, this unit was handed in just before Christmas and is now completed, first assignment and all good. :)
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i am hitting a brick wall on 3.2 the main points of agreed procedures for handling complaints.
i haven't yet received my settings policy and procedures to look through ans cant seem to find hardly anything online thank you! |
Quote:
the name of the complainant which EYFS requirements it relates to the nature of the complaint the date and time of the complaint any action taken in response the outcome eg ways your service has been improved details of information and findings that were given to the complainantincluding any action taken if it cant be resolved you give the complainant Ofsteds contact details hope this helps :cheerful: |
thank you for your help! x
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You are most welcome
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Hi, to add on, the OFSTED poster enables parents to know how they can get in touch and fulfils Complaints 3.74 pg 28 of the England's 2012 eyfs framework
If you search for '14 days' in the pdf you'll find the occasions where this time frame applies for notifying ofsted. To launch the search pane, have the pdf open and then press your keyboard's ctrl and F key together. xx |
need help with this question
I am working as a nanny I really stuck with this questions SHC34 )3.1,3.2.) Complaints policy or procedure and explain how wrote it and use it with parents.
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