complaints book

[FARLEYS]

When we re-opened in february we were told by ofsted that we had to have seperate book for complaints against the setting or staff.

[Narnia]

yes, that's what I meant.I also have the complaints policy and procedure in place...

[Air]

can this book be any book??..as long as you have the word 'complaints' on it???

The book has to say concerns and complaints on the front, you can use any book you like as long as it is a hardback bound book that pages cant be ripped out of.
YOu also need to display the concerns and complaints poster which is available from your are you ready for inspection booklet, this must be displayed in a prominant place for parents to see. The poster gives details about how they complain and must match up with your complaints policy.
Hope this info covers all of the questions

Janie

[Air]

Janie..can you paste the link as to where I can download the poster please..many thanks

Air
x

I had to get mine from the Early years team, they should have copies available for settings.
And it was the first thing that our inspector looked for, so you MUSt get one for your setting

Janie

[Brandy]

There is a new complaints form that came with an ofsted book a while ago it links each complaint to the national standards, apparantly all complaints need to be recorded be it by email, phone, word of mouth, letter etc and be listed under the relavant standard. We had to change our complaints policy to allow for this.

The booklet was
Day care and childminding:
guidance to the National Standards
revisions to certain criteria October 2005