Thank you Miss Muffet - appreciate your time and help.

I am tearing my hair out a little but I really would like to get on top of this and some control. I don't want to admit defeat and I want ALL the children in my care to be happy and comfortable. I accept that not everyone is going to get on (all of the time) but I want to be able to "do" this.

I'll have a good look through the sites and let you know what they are like - they might help someone else at some point in the future

Thank you again