Hi,
page 2 of the STL level 3 handbook states '
In order to contribute to positive relationships, you will need to demonstrate and model effective communication skills in your dealings with others.
This means that you should consider both how you approach other people and how you respond to them.
We are more likely to communicate information to one another if we have positive relationships. Parents and other adults who come into the school are more likely to give beneficial support if communication is strong and effective – this, in turn, benefits pupils. It is also important for pupils that we model effective communication skills. This means checking what we are saying sometimes in moments of stress or
excitement, so that they can understand what our expectations are in school. If we ask pupils to behave in a particular way when communicating and then forget to do so ourselves, they will find it harder to understand the boundaries of what is acceptable.
Effective communication and positive relationships do not happen by chance. You should think about the way you relate to others and the messages that this sends out. In situations where communication breaks down, misunderstandings can lead to bad feeling.
TDA 3.1 free sample chapter
Hope this helps, welcome to the site :) xx