huge hugs

our doctors will come out if it is dire emergency, e.g. when hubby came out of hosp there was no way of me getting him there so doc came out, did have to wait till end of surgery though
sometimes i do feel that it depends on which receptinist that you get as to how good the service is, we have one who feels she is "god" as in noone is getitng past her.
hope she is feeling a little better and you are too xx