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By reading and using the information on Silkysteps™ Website you agree to be bound
by the following terms and conditions of our site.
The content of www.silkysteps.com, www.silkysteps.co.uk is protected by COPYRIGHT.
This copyright belongs exclusively to Ruth Grimes unless otherwise stated.
****** Infringement of these rights will result in legal action being brought *****
CONTACT US
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ENTERING OUR COMPETITIONS ~ Terms & Conditions
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PLEASE NOTE :-
The most important term of sale that our customers must understand
before purchasing our Downloadable e-Goods is that
You waive your right to a refund of any monies paid.
In accordance with the UK Distance Selling Regulations Act :-
The pure nature of the electronically downloadable goods that are for sale on Silkysteps
means that they cannot be 'returned' to us, even if the customer decides they do not want them anymore.
As with electricity or gas .. there is no way to 'give back' these goods.
To compensate for any inconvenience this may cause and our ongoing commitment
to giving our customers 100% sales satisfaction, we provide ... |
 Incredibly detailed & informative previews of all our products.
This is so that you know exactly what you are purchasing before any monetary transactions are initiated.
An indepth help and faq system for the store is being provided
We have made easy to follow picture guides for many of the problems you may encounter.
We will replace your order at any time providing you can supply us with the order number
given at the time of purchase.
Email your order number to us and we will reply with details of how to obtain your eBooks.
silky@silkysteps.com
Email contact is constantly available for additional help and we will endeavour
to answer any query within 24 hours. silky@silkysteps.com
 If You PAID by UK CHEQUE
If you paid and received your eBooks by UK Cheque - you will not of received an automated order number.
If you need to replace your eBooks - contact us with your Name, address and the Email address that you used to order with
If possible the month you made the purchase would be a great help.
All this will enable us to trace your order and resend your eproducts.
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CONTACT US
BUSINESS CONTACT DETAILS & Customer support
Silkysteps
Ruth Grimes
68 Woodlands Green
Middleton St. George
Darlington
Durham
DL21NE
Mobile phone contact :- 07900298540
Email :- silky@silkysteps.com
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ALL transactions are carried out in UK GBP - POUND STERLING
BUT MANY currencies are accepted !!
We accept all major credit and debit cards and use payment gateway experts Protx to process your order safely and securely :-
CREDIT/DEBIT CARDS
Visa
Mastercard
Switch / UK Maestro
Solo
Visa Debit / Delta
Visa Electron
Acceptable currencies ~ will be automatically converted through the payment system.
PAYPAL
If you would like to pay through PAYPAL then please email us and we will manually arrange these details with you.
UK CHEQUE
We accept payment via UK Cheque only - Although electronic delivery of the eproducts will only be completed once the cheque payment has cleared.
Please download our printable order form HERE
complete the details on the form.
Make your cheque payable to - Miss R Grimes - Silkysteps
please include your name and address on the back of the cheque.
Sign and then please send both the order form and Cheque to .....
Silkysteps
Ruth Grimes
68 Woodlands Green
Middleton St. George
Darlington
Durham
DL21NE
When we receive your details, we will get straight back in touch with you.
Read our 'If you Paid by UK Cheque' Terms and Conditions of sale above..
DELIVERY DETAILS
You will recieve an email containing information and a link to your Store Account - from there you can take delivery of your purchased eBooks by clicking the 'DOWNLOAD' button and saving the files to your computer.
If for any reason you do not recieve confirmation or a link to download you eBooks within 24 hours - please contact us at silky@silkysteps.com immediately.
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By purchasing our eproducts you agree to the following terms and conditions.
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1. You may only make 2 electronically saved backup copies of the eproduct.
2. You may Print out one entire eBook - bind it and store it as a source of reference.
3. You may make as many duplicate copies of single pages/images that you require in the course of your using the book within the classroom or for multiple activities involving groups of children/adults.
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For legal reasons this is the copyright notice contained within each of the eBooks.
UK law prohibits infringement of these rights.
Copyright Ruth Grimes©2004-2006
This publication is protected by copyright.
No part of this publication may be reproduced, sold, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording or otherwise, without the prior written permission of Ruth Grimes.
All rights reserved
Contact details are available on www.silkysteps.com
Additional TERMS of SALE conditions that apply to our Ad's Section page.
 Unsuitable website / Business content :-
 We resevere the right to cancel your subscription to our Ad's Section at any time throughout your term of advertising on Silkysteps - if we feel your website content alters unsuitably during that time.
If your Website domain/ Business name changes hands and the business/services or goods alter, then you need to notify us immediately.
We will then decide if advertising cancellation is necessary or that your advertising page can be updated accordingly.
Timeliness of Uploading and finalising your Ad page is at our discretion.
After contact has been made ~ to purchase a Business newsletter link - we will review the website & it's content to make sure it is suitable for Silkysteps newsletter members.
By checking the 'I agree to the Terms of Sales' box prior to payment completion - you AGREE to bound by these and our other terms of sale conditions .
Physical Goods like our Craft Kits will be Delivered to your Door!
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 Post & Packaging/Shipping IS FREE ~ Although we reserve the right to amend this without prior notification..
Delivery will be via the Royal Mail - although we reserve the right to use another parcel courier at our discretion.
Orders will be packaged and dispatched within 48 hours of recieving your cleared payment ~ BUT please allow up to 28 days for delivery ~ we do not have control over the couriers.
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FAULTY GOODS?
If the goods you purchased arrive damaged, then please contact us ~ silky@silkysteps.com
Let us know if you want a full refund or a replacement order.
We will send a replacement or the refund once we have received the faulty goods back.
Please make sure you return them to us ~ in the same condition as they arrived to you ~
We will also reimburse you the postage cost.
CHANGED YOUR MIND?
You are are within your rights to change your mind about accepting your order for 14 days AFTER the date of reciept.
HOWEVER
If you do decide to 'cancel your order' ~ you must email us and let us know you have changed your mind (no reason will be expected)
Return the goods to us UNOPENED and in exactly the same condition as you recieved them ~ ie. in a resaleable condition.
We do NOT refund Postage for good returned in this way.
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No commercial gain.
 None of the content contained within Silkysteps™ the website can be used to gain financially ~ Personally or On behalf of a Comercially operated Business.
None of my work is to be sold or transferred/donated to or by any individual or company so that someone gains personally by receiving money for it.
NONE of our free resources are to be used or included in products that will be sold on for profit.
It is easy to commission work at very affordable prices, please email us with your requirements and we will contact you with a quote and to discuss things further.
Please read our Help and Advice section.
A link to Silkysteps.com/.co.uk or any deep linking urls are NOT allowed to be used for commercial gain.
FAO - Businesses & Companies
If you are concerned whether your particular establishment is allowed to use the resources on Silkysteps™, please email us.
Quantity
You are allowed to print out and photocopy as many copies of the resources as you wish.
Using silkysteps™ resources on other websites & In General use
CAN'S & DO'S ~ permission is granted for the following ...
Use on personal Websets, you can use the clipart and web sets that feature on Silky’s™ page on your website ~ As long as long as it is a 'not for profit website' and is of a childcare nature.
Display Copyright Credit ~ Please display a copyright link to silkysteps on each and every page you feature our graphics.
 Please see our 'LINK TO US' Page
Deep Linking ~ Linking to specific pages in Silkysteps™ from external websites (deep linking) is permitted, however I reserve the right to alter /change the url of any page of Silkysteps™ without prior notice or a redirect instruction being put in place.
... So please be aware that by deep linking you do run the risk of ‘killing’ your links!
If you email us and let us know your website address we may be able to affiliate sites, swap links or advertise your site through our newsletter.
CANT'S & DON'TS
NO Unauthorised UPLOADING/Hosting of our resources on other servers.
None of the downloadable resources or image file formats stored on Silkysteps™ may be used /reproduced in a retrieval/file/library system online or published on your own website by means of uploading them to your own server.
NO Library collection for profiteering ~ None of our graphics can be put into any type of collection or file system or new learning resource / library and sold for profit.
 NO REPRODUCTION ~ no part of Silkysteps™ can be reproduced - for re-sale or re-publication in any written or electronic format - without the prior written permission of Ruth Grimes. Contact through www.silkysteps.com ~ silky@silkysteps.com
NO Editing of Our resources is permitted ~ with this EXCEPTION :-
Editing to RESIZE ~ Exception - Clipart images found on Silky’s™ page :-
These images may be resized only ~ so that they fit and compliment your presentational work eg. Forms, letters, documents that relate to your child caring organisation.
Please include my copyright notice on the base or reverse of your document....
Images copyright RuthGrimes ©2003-2008
In allowing you to alter these images in this way – does not grant you the right to claim the images as your own.
Charities & Fundraising.
We allow use of the free resources to assist you and your organisation in raising money for charitable reasons only.
Please do not abuse this personal allowance as I want my work to remain available for benefiting good causes.
Infringement may mean that I have to remove some of Silkysteps™ content.
Where you can use the work.
All resources are designed and created for an educational purpose for use with children or adults.
This includes places like: - schools, kindergartens, playgroups, pre-schools, day care institution, youth groups, after school clubs, at home with your own children, Toddler & baby groups, nurseries, health centers, Doctors surgeries, Hospitals, Art & Craft clubs, institutes dealing with disability. Any of these places can be located within the voluntary / private or state sector.
Editing Silkysteps resources
Alteration & editing of text/ images taken from Silkysteps™ is NOT permitted.
Editing to RESIZE ~ Exception - the clipart found on Silky’s™ page - These images may be resized only, so that they fit and compliment your presentational work eg. Forms, letters, documents that relate to your child caring organisation.
Contributions
We warmly welcome ideas, suggestions, reviews and documents from our visitors.
Please note that in submitting your work you will always retain the copyright – however you will be granting a full licence to Silkysteps to publish the works in perpetuity and on a 'No initial fee - world wide - royalty free basis'
Assignation of Responsibilities
We will not govern or monitor the worldwide use of contributions.
Investigating claims of infringement and any subsequent action will remain a responsibility of the copyright holder.
If you want to submit an original piece of work for publication on Silkysteps™, then please contact us with your information and we will get back to you as soon as possible.
Please find further HELP and ADVICE on Contributions here.
 Online Community
The Crafting forum is an interactive element of Silkysteps™ that we are very proud of.
We want users to respect the opinion of others and their content in the same way as we do.
When you sign up to use our online forum please be aware that we expect the following conduct….
 Not to post any libellous or defamatory material that infringes another’s rights.
That copyright is acknowledged where appropriate and the source of Information is included within your post.
To respect the opinion and views of other users, even if you disagree.
To appreciate we are all on a learning curve and that if information is posted, that later is considered incorrect .. it will be accepted as an inevitable part of our own individual personal development and life long learning process !
Steps will be taken to check content regularly and when necessary correction used to ensure things are as they should be.
This is and will be part of our ongoing commitment to our users.
We reserve the right as Administrators to remove/delete or amend any posts as we see fit.
We also grant the right to our moderators to amend alter or delete posts contained in their areas of moderation - as they see fit.
Moderators of our forum will not be held legally responsible for the information they post and make public on Silkysteps.
That is a responsibility of the website Administrators and owners who ultimately provide the platform for publication.
Moderators are also not in any way responsible for the post content submitted by another user.
If you encounter any problems or content that you feel misleads in any way, then you can ……
Email us - silky@silkysteps.com outline your concerns and include the URL to the information in question.
PM the moderator or an Administrator for assistance.
Where information published on Silkysteps is prooved beyond all doubt that it is incorrect - all parties will be contacted and the information will be considered for removal.
Advertising your Business in Silkysteps Forums
IMAGES and PHOTOGRAPHS used on Silkysteps.
The majority of photographs on Silksteps are our own - home based & personally taken.
Where and when we use images that are not our own - We will state so.
Wherever possible we will link and credit the images as appropriate and in accordance with guidelines read.
This may include - Authors, Agents, Artists, Distributers etc. details.
In the event of any query please feel free to email - silky@silkysteps.com .. any time
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Disclaimer
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All rights are reserved to – remove/add, alter/amend resources/content available on Silkysteps™ at any time without any prior notification.
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Whilst every effort is made to make sure our resources are completely original we realise that some ~ eg. Our rhymes, may appear similar to another’s. We respect copyright and would wish to discuss the matter with anyone who felt that they had a case in regards to this.
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Many of the resources on Silkysteps™ offer information and advice. This is knowledge gained through first hand experience in working within the early years sector for a considerable amount of time ~
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Our advice and opinions are not meant to replace that of a qualified person. If you need specific advice in a particular area then we advise you to seek the correct professional opinion.
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Our own personal views are just that and we will not be held legally responsible for any external misunderstanding because of the publishing of our views or that of our contributors on our website.
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As firm believers of ‘freedom of speech’ we exercise that right throughout the content of our website. If you vehemently oppose any particular view that we express then please feel free to contact us and we can then hopefully resolve the issue with you.
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Timliness ~ The information contained within our website is updated as frequently as we are humanely possible of researching it ! So if historic/ ’documentation’/ statements/research results etc. are out of date, then we apologise and will, in due course get around to updating and filling in the ‘blank’ areas – Time is not of the essence.
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We will not be held liable for any loss or damage that results from the use or putting into practice any of the information contained with in Silkysteps™.
Indemnities
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In using our website and entire contents - you agree to do so entirely at your own risk.
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By using any of the files located on Silkysteps™ you agree to indemnify Silkysteps™ against any claim for damages that may result from their use.
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We cannot be held legally responsible for the appearance of offensive material that originates from external websites.
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We screen Silkysteps™ to the best of our ability for undesirable material - If you see anything offensive during your stay on Silkysteps™ please contact us immediately with the details.
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External information – We do not take responsibility for the content of external website/pop ups & the information they contain, that may be channelled through Silkysteps™
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We will, in our best efforts try to monitor content and where applicable amend, edit or remove material deemed offensive or defamatory.
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We will not be held legally responsible for any event that arises from a user submitting personal data to external sources, be it accessed through Silkysteps™ - eg. websites, advertisements, surveys etc.
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