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Level 3 Diploma EYE NVQ Level 3 support for: NVQ Children's Care, Learning and Development, Diploma for the Children and Young People's Workforce, England's Early years Educator qualification Please DO NOT COPY and PASTE information from this forum and then submit the work as your own. Plagiarism risks you failing the course and the development of your professional knowledge.

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Old 07-20-2013, 02:45 PM
vikc32 vikc32 is offline
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Confused Customer Service Help Needed.

Hi all,
I am doing my level 3 diploma, and one of my modules is all about 'Preparing to deliver excellent customer service'. I have completed most of it but am really struggling with 4 parts on it. These are:
* Identify customer related legislation and external regulations and how these may affect customer service
*Outline how business service improvements might be limited by legislation
*Explain how the requirements of the Health and Safety at Work Act etc (1974) are relevant to customer service
*Explain individual health and safety responsibilities while delivering customer service

I have googled endlessly and am still not sure what they are asking of me. I am so frustrated as I am nearly at the end of my course so any help or idea's would be greatly apprecaited!
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