Welcome to Silkysteps forums - early years resources and online community. Please find help and support for preschool planning, ideas and activities for children's play Enjoy a range of number rhyme themed activity ideas
Silkysteps - click to visit the home page Buy & download printable activity ideas for children, young people and adults What's new - find all the latest updates and activity adds Plan ahead with links to England's early years foundation stage framework Shop with amazon.co.uk and meet all your setting's needs

Go Back   Silkysteps early years forum - planning ideas for play > Welcome to silkysteps' Early Years Forum > Early Years Discussion Forums > Training, Qualifications & CPD > Level 3 Diploma EYE NVQ

Level 3 Diploma EYE NVQ Level 3 support for: NVQ Children's Care, Learning and Development, Diploma for the Children and Young People's Workforce, England's Early years Educator qualification Please DO NOT COPY and PASTE information from this forum and then submit the work as your own. Plagiarism risks you failing the course and the development of your professional knowledge.

Aaaarrgghh spider storybook

Thread Tools Display Modes
Old 07-20-2013, 02:45 PM
vikc32 vikc32 is offline
Autumn leaf ~~just floating by...~~
Join Date: Jan 2013
Posts: 1
vikc32 is on a distinguished road
Confused Customer Service Help Needed.

Hi all,
I am doing my level 3 diploma, and one of my modules is all about 'Preparing to deliver excellent customer service'. I have completed most of it but am really struggling with 4 parts on it. These are:
* Identify customer related legislation and external regulations and how these may affect customer service
*Outline how business service improvements might be limited by legislation
*Explain how the requirements of the Health and Safety at Work Act etc (1974) are relevant to customer service
*Explain individual health and safety responsibilities while delivering customer service

I have googled endlessly and am still not sure what they are asking of me. I am so frustrated as I am nearly at the end of my course so any help or idea's would be greatly apprecaited!
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off

All times are GMT +1. The time now is 06:33 PM.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2016, Jelsoft Enterprises Ltd.