Hi, welcome to silkysteps, the tension is in knowing the information that you have eg. is it gossip, is it a relevant update, is it about harm, could it cause harm, is it personal.
Confidentiality: not sharing with other people or passing on personal information about the families you are working with, except when it is in a child's best interests to do so
. Source heinemann level 3 handbook
If you enter 'Describe the potential tension'
into the search page
you'll find a few other threads that might help.
On page 34 of the collins handbook
When should information be kept confidential?
There will be a confidentiality policy where you work that includes procedures to guide the way confidential information is recorded, handled, stored and shared. As a care worker you have a responsibility to find out about these and work within the guidelines.
Confidential information and the law
You may only obtain information that is relevant to your requirements:
Carly was told it breached privacy to record whether the teenagers in her support group were sexually active.
You may only use information for the purpopse for which it was collected: Aibileen cannot use information from paediatric medical records for her research study unless she approahes the parents for permission.
Do not disclose information to others unless there is a legitimate reason: Jake passed his reading test, but his teacher would not say how well his friend did, because it was confidential.
You must keep personal information up to date and not keep records for longer than necessary: The new playgroup treasurer shredded a letter to a parent about unpaid fees because the debt had been settled.
You must keep information in a safe place: The youth group purchasd a locable filing cabinet in which to kep service users' contact details.
You must keep to guidelinees about transferring information out of the country: When Alfie emigrated his primary schoolcontacted Ofsted and ICO about transferring educational records.
Individuals have a right to know what information is held about the and in most cases may access this: Elizibar's written request to read the medical records was ackowledged and he was sent a copy.
Inaccurate information must be corrected as soon as you realise there is an error: Aba was upset to see 'father unknown' recorded in her notes because in fact he had died before she was born.
Whistleblowing creates tension - to share concerns or not.
Safeguarding, child protection and a practitioner's legal obligation towards their duty of care causes tension - when to share information/concerns and when not to, will it be lawful or unlawful, will it upset someone will it protect someone, do you feel disclosure could damage or build trust. What are appropriate places for disclosing information - at the pub after work or in privacy with a senior or designated officer eg. manager, safeguarding coordinator.
Data protection act 1998
The freedom of information Act 2000
Other sources of information
EYFS 2012 framework
- if in England
Best wishes, enjoy the site xx