hope this helps a little:
1.2 Explain how communication affects relationships in the work setting.
In every setting communication relationships are very important to create a safe, secure and caring place for children/staff/parents/visitors to communicate when they learn. It also helps us to plan and meet the needs of the children in our care.
Good communication with parents/colleagues/children/other professionals is essential to build up good relationships.
If there is not any relationship between parents and practitioners then you will
not get the two way communication that is needed to support the children in your care, therefore the child will not communicate effectively and this will affect the child in the long term. Body language is very important when speaking to all individuals involved in the child’s life, facial expressions and the entire way your body reacts can show people how you are communicating with them, so it is important that you use the right body language e.g. you would not have a sad face if you were speaking about something that their child had done earlier, if the child was very happy when doing this. The children will need to communicate with their peers to enable them to interact when they are playing with them. If you provide good communication skills, then you will have a strong relationship with the children. Attachment is good for communication skills this will enable you to build a strong relationship with the children/parents. A key person provides vital links with parents/carers and is crucial to help the children settle when left in their care, so it is important that practitioners communicate effectively. If you have a strong attachment with parents and child then there will be a wide and varied communication between all and this will be good for the child to help them communicate effectively. A key Person will help the child become a skilful communicator. This will enable the parents to communicate, trust and approach a familiar person (key person) that is looking after their child, rather than a wide range of practitioners on duty that morning, it gives a personal touch and the key person will understand and use the rights words to communicate effectively.
• All staff/visitors/parents/children should communicate to get things done. If there was no communication, things would not get done because people would not understand what was expected of them and more importantly what was needed to be done, so the setting would probably come to a halt.
• You can support staff/visitors/parents/children by expressing your views through communicating. Without support and guidance through communication methods there would be no support, so staff/visitors/parents/children would be alone and would not be able to express their views so would only have a small amount of views.
• You can share information with other professionals including knowledge and understanding. This is to help get the best for the child that you are looking after. e.g. if a child needs help communicating you can speak or refer a child to the Speech and Language Therapist with parents permission, this will help you to gain strategies to help the child in need, if not eh child will never move on or move in the wrong direction..
• Share information when a child is new to the setting, this will enable you to form an attachment with the child and work effectively e.g. to settle a child you might need to know their interests, otherwise the child will not communicate and probably be upset when coming to the setting each day and they will feel really lonely and sad.
Sometimes Communication can also be used to create barriers and bad feelings and possibly form a divide between others, this is something that you do not want to happen purely because the parents/child will feel unhappy, unsecure, unsettled. So we need to try and help parents/children to feel at ease when we communicate with them, always stay calm and listen to what is being said, listening skills are very important to be able to communicate effectively and Your tone of voice can change and sometimes sound threatening so be careful that this doesn’t happen. You can suggest things to others but never pressurise them into doing what you think is right, just remember that they know their child more than we do, so listen to what they have to say and try things if they suggest them and then give feedback and help come to a compromise.
Level 3 learner handbooks
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