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Level 3 Diploma & NVQ Level 3 : NVQ Children's Care, Learning and Development and Diploma for the Children and Young People's Workforce. Please DO NOT COPY and PASTE information from this forum and then submit the work as your own. Plagiarism risks you failing the course and the development of your professional knowledge.

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  #1  
Old 05-02-2012, 02:29 PM
super6 super6 is offline
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Crossfingers SHC 34 3.2 explain handling complaints

ive just started this course and im so stuck,im a foster carer,
explain the main points of agreed procedures for handling complaints.
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Old 05-03-2012, 07:54 AM
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lyn c lyn c is offline
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Hi
look at this thread to see if it helps you

http://www.silkysteps.com/forum/show...ght=complaints

Lynne
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Old 05-03-2012, 08:20 AM
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Ruthierhyme Ruthierhyme is offline
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Hi, a warm welcome to silkysteps.

A complaints procedure sets out a plan of actions that ensure the complainant knows what to expect and reassures the practitioner/carer that they're following a series of steps that can be considered as complying with legal requirements or ensuring best practice.

The main points for handling complaints is
A timeframe
A verbal response
A mutally agreed time & place for a meeting
A written response
Follow up - where if the matter remains unresolved the complaint needs to be put into writing for a higher authority's awareness.

External support and advice may be specific to your area .. who would you approach for assistance in dealing with a complaint or to go about making a complaint.

Foster carer complaint procedure - online search

Hth, enjoy the site xx
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Old 05-10-2012, 01:55 PM
super6 super6 is offline
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thankyou so much,,can now type it up.im a week over my hand in date,not good start.wish you all lived close by haha
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Old 05-12-2012, 02:30 PM
debmow debmow is offline
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dont know if this is a bit late now but my FPSW gave me my local county council complaint leaflet so I was able to use local addresses and phone numbers as well. It was however also on my county council website.
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