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Level 3 Diploma EYE NVQ Level 3 support for: NVQ Children's Care, Learning and Development, Diploma for the Children and Young People's Workforce, England's Early years Educator qualification Please DO NOT COPY and PASTE information from this forum and then submit the work as your own. Plagiarism risks you failing the course and the development of your professional knowledge.

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  #1  
Old 05-02-2012, 03:29 PM
super6 super6 is offline
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Crossfingers SHC 34 3.2 explain handling complaints

ive just started this course and im so stuck,im a foster carer,
explain the main points of agreed procedures for handling complaints.
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Old 05-03-2012, 08:54 AM
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lyn c lyn c is offline
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Hi
look at this thread to see if it helps you

http://www.silkysteps.com/forum/show...ght=complaints

Lynne
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Old 05-03-2012, 09:20 AM
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Ruthierhyme Ruthierhyme is offline
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Hi, a warm welcome to silkysteps.

Your setting's policies and procedures will have the information for you to respond to this criteria xx

This is from the Social & Health care unit level 2

Responding to complaints includes:

 listening to the complaint
 giving the complainant time and respect
 recording the information
 reporting to a senior member of staff
 accessing the Complaints Policy
 ensuring the complainant has access to the Complaints Policy
 ensuring the complainant knows what will happen next

Main points of agreed procedures for handling complaints includes

 The Complaints policy is a recorded and documented procedure that is available
 The complainant is listened to and respected
 The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame
 Complaints are normally dealt with by nominated members of staff
 The procedure is clear
 There may be both formal and informal options

If you're in England check page 30 and 31 of the EYFS 2014 framework

Foster carer complaint procedure - online search

Hth, enjoy the site xx
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Old 05-10-2012, 02:55 PM
super6 super6 is offline
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thankyou so much,,can now type it up.im a week over my hand in date,not good start.wish you all lived close by haha
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Old 05-12-2012, 03:30 PM
debmow debmow is offline
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dont know if this is a bit late now but my FPSW gave me my local county council complaint leaflet so I was able to use local addresses and phone numbers as well. It was however also on my county council website.
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