Hi, a warm welcome to silkysteps.
A complaints procedure sets out a plan of actions that ensure the complainant knows what to expect and reassures the practitioner/carer that they're following a series of steps that can be considered as complying with legal requirements or ensuring best practice.
The main points for handling complaints is
A verbal response
A mutally agreed time & place for a meeting
A written response
Follow up - where if the matter remains unresolved the complaint needs to be put into writing for a higher authority's awareness.
External support and advice may be specific to your area .. who would you approach for assistance in dealing with a complaint or to go about making a complaint.
Foster carer complaint procedure
- online search
Hth, enjoy the site xx