Hi, a warm welcome to silkysteps.
Your setting's policies and procedures will have the information for you to respond to this criteria xx
This is from the
Social & Health care unit level 2
Responding to complaints includes:
listening to the complaint
giving the complainant time and respect
recording the information
reporting to a senior member of staff
accessing the Complaints Policy
ensuring the complainant has access to the Complaints Policy
ensuring the complainant knows what will happen next
Main points of agreed procedures for handling complaints includes
The Complaints policy is a recorded and documented procedure that is available
The complainant is listened to and respected
The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame
Complaints are normally dealt with by nominated members of staff
The procedure is clear
There may be both formal and informal options
If you're in England check page 30 and 31 of the
EYFS 2014 framework
Foster carer complaint procedure - online search
Hth, enjoy the site xx