Welcome to Silkysteps forums - early years resources and online community. Please find help and support for preschool planning, ideas and activities for children's play Get in touch for help, resource suggestions and to support the site with a donation
Silkysteps - click to visit the home page Buy & download printable activity ideas for children, young people and adults What's new - find all the latest updates and activity adds Plan ahead with links to England's early years foundation stage framework Shop with amazon.co.uk and meet all your setting's needs

Go Back   Silkysteps early years forum - planning ideas for play > Welcome to silkysteps' Early Years Forum > Early Years Discussion Forums > Training, Qualifications & CPD > Level 3 Diploma EYE NVQ

Level 3 Diploma EYE NVQ Level 3 support for: NVQ Children's Care, Learning and Development, Diploma for the Children and Young People's Workforce, England's Early years Educator qualification Please DO NOT COPY and PASTE information from this forum and then submit the work as your own. Plagiarism risks you failing the course and the development of your professional knowledge.

Supporting Teaching and Learning in Schools level 3 course handbook

Reply
 
Thread Tools Display Modes
  #1  
Unread 08-10-2012, 11:26 AM
cookie74 cookie74 is offline
Duckling ~~always taking the plunge ...~~
 
Join Date: Feb 2012
Posts: 30
cookie74 is on a distinguished road
General question describe how to respond to complaints?

hi please help

i have to answer this question: describe how to respond to complaints????

i dont know how to respond to complaints as i am a student and any complaints made to me i tell the person to speak to the manager.

how do i write about it??

thanks
Reply With Quote

-----------------------------------------
-----------------------------------------

-----------------------------------------
-----------------------------------------
  #2  
Unread 08-10-2012, 01:04 PM
tutu tutu is offline
~~ Always willing to help...~~
 
Join Date: Apr 2008
Posts: 2,148
tutu is on a distinguished road
Default

there will be a complaints procedure on your setting you need to describe what it says and say what you as a student would do you also need to say how you would react , rudely? dismissive etc?
Reply With Quote
  #3  
Unread 01-11-2013, 12:30 AM
Ruthierhyme's Avatar
Ruthierhyme Ruthierhyme is offline
Administrator
 
Join Date: Nov 2005
Posts: 7,635
Ruthierhyme has disabled reputation
Default

This is a late add, hoping the links below may also proove helpful

Help for Duty of care - SHC34 3.2 handling complaints:
http://www.silkysteps.com/forum/showthread.php?t=12627
http://www.silkysteps.com/forum/showthread.php?t=14410
http://www.silkysteps.com/forum/showthread.php?t=15644

From OCR.org.uk's Unit SHC 34
Responding to complaints includes:
 listening to the complaint
 giving the complainant time and respect
 recording the information
 reporting to a senior member of staff
 accessing the Complaints Policy
 ensuring the complainant has access to the Complaints Policy
 ensuring the complainant knows what will happen next

Main points of agreed procedures for handling complaints include:
 the Complaints policy is a recorded and documented procedure that is available
 the complainant is listened to and respected
 the Complaints Policy is time-based and the complaint is dealt with in a documented time-frame.
 complaints are normally dealt with by nominated members of staff
 the procedure is clear
There may be both formal and informal options.

There is also good reading for SHC 34 on page 44 & 45 of the cache handbook preview - amazon.co.uk

Best wishes
__________________
..................................
Find out what's new on silkysteps
&
the cost of ad blockers
Reply With Quote
Reply


Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off


All times are GMT +1. The time now is 03:08 PM.


Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.