Hi, a very warm welcome in and please dont worry, the ashamed word is banned
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A few ideas ..
Think of times where your understanding has been challenged and yet you've appreciated all views differ and that that is valuable in itself - how did you deal with it all ensuring you didn't make judgements, accusations, ridicule or make light of things.
Complaints are all given for a reason whether appropriate or found to be inappropriate, how would the situation be dealt with.
Times where behaviour causes concern or intervention. How was this dealt with and explained to ensure the child's protection, impartiality and fairness.
Times where bereavement has caused upset, respect and sensitivity has been given - death of a family member, pet, plant or .. disappointment, times where a holiday, trip, visit, other purchase has fallen through or been cancelled and how this impacts on individual expectations, how you help them to work through, bridging those feelings and work towards new ..
I hope this helps, please enjoy the site. Look forward to hearing how things go xx