Hi all
I am so close to finishing my NVQ but now I am stuck on the missing criteria, which has given me the most grief (and thus why they haven’t been finsed yet). SOS help head overload
I ave done some work on them, but I don't think nearly enough :(
Any help will be SO appreciated! The ones I am stuck on are:
3.4 Offer effective support to colleagues in conflict in a way that is consistent with organizational procedures
[PW3.19.5] Understand how to provide support to colleagues in a playwork team.
5.3 Describe the types of situations in which colleagues may need support and how to respond to these
(Again I have the situation but I am not 100% sure how to handle/respond them)
A colleague could use support in many situations, for example:
• If a child is becoming aggressive
• If a child uses offensive terminology (e.g. sexist, racist, homophobic etc)
• If a parent is becoming aggressive
• If a parent uses offensive terminology (e.g. sexist, racist, homophobic etc)
• If there is a conflict between staff members
• If a staff members appears to be tired or overworked
[PW3.20.1] Be able to develop relationships with parents, carers and families.
1.3 Respect the wishes of parents, carers and families within the limitations of agreed procedures, values and children’s rights
Each parents concern or inquiry would be treated as an individual case but within the policy guidelines
1.4 Respond promptly and positively to complaints and suggestions from parents, carers and families
• If a member of staff can respond to the complaint instantly, it will be carried out
• If action can not be carried out straight away, the play manger will be informed
• Record any complaints or suggestions in the daily evaluation
1.5 Respect confidential information about parents, carers and families as long as the children’s welfare is maintained
3.6 Explain how playwork organizations seek to balance the health, safety and security of the play environment with children and young people’s need for stimulation, risk and challenge
1.4 Summarise the types of indicators and objectives that can be used to evaluate play provision
1.1 Describe the duties and responsibilities of own work role.
Thank you!!!!!
With