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Unread 05-03-2012, 08:20 AM
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Ruthierhyme Ruthierhyme is offline
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Hi, a warm welcome to silkysteps.

Your setting's policies and procedures will have the information for you to respond to this criteria xx

This is from the Social & Health care unit level 2

Responding to complaints includes:

 listening to the complaint
 giving the complainant time and respect
 recording the information
 reporting to a senior member of staff
 accessing the Complaints Policy
 ensuring the complainant has access to the Complaints Policy
 ensuring the complainant knows what will happen next

Main points of agreed procedures for handling complaints includes

 The Complaints policy is a recorded and documented procedure that is available
 The complainant is listened to and respected
 The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame
 Complaints are normally dealt with by nominated members of staff
 The procedure is clear
 There may be both formal and informal options

If you're in England check page 30 and 31 of the EYFS 2014 framework

Foster carer complaint procedure - online search

Hth, enjoy the site xx
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