I think it can be that what do you do that promotes positive behaviour.
like... if you were talking to a member of staff , you wouldnt shout especially near children as they mimic what you do.
because you wont shout, youll be modelling to children the correct manner of speaking and that should prevent the children from shouting at each other.
OK i know that my sentence is naff but i hope it helps and gets you on track with what you need to do :)
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