Hi a warm welcome to the site.
Discuss might mean this is something you'll do in a group session or when your assessor visits you at work.
To research what the criteria means take a look at
page 4 of this sample chapter from Pearsonschoolsandfecolleges.co.uk
Quote:
Social, professional and cultural contexts
When communicating with others, you will need to consider the context in which you are working.
You will need to adapt the way you communicate in different situations. It is likely that you will do this automatically – for example, you should use more formal language and behaviour in a meeting.
Your school will have a range of types of planned communication with other adults – when dealing with other professionals, there will be meetings and discussions as well as more informal communication at different times.
However, the spoken word is not the only way in which we communicate – it happens through the way we respond to others, for example, how quickly we respond to an email or phone message, how attentive we are when speaking to someone, how we dress.
You may find that the non-spoken forms of communication can be an issue if they are misread by others. You should also remember that different cultures will have their own norms of behaviour which will extend to gestures, body language and eye contact.
In some cultures, for example, it is not polite to look another person in the eye when speaking to them.
Hth xx