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Unread 06-28-2011, 08:35 PM
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Join Date: Mar 2011
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Default My Notes

Heya Noshad, I’ve just done this unit and can help you.

The skills needed for good communication - verbal communication (open and closed questions) and non-verbal communication (eye contact, gestures etc.)

You adapt by changing tone of voice, nodding you head for adults and “ooohhh yes” or ” that’s nice” for a child.

You have to adapt the context to overcome barriers such as environmental. Other barriers include cultural or language barriers. :chat:

Hope these notes help,

Little Roo
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