I often struggle with this to (Mainly the describe, although it seems the easiest.)
Like for instance; 054 3.1- Describe how to respond to complaints.
(This was my answer)
I would respond to complaints by;
Listening carefully
Ensuring confidentiality
Providing a quiet place in the environment
Giving the complainant time and respect
Recording the information
Reporting to a senior member of staff
Accessing the complaints policy and ensuring the complainant has a copy
Ensuring all parents are made aware of the policy and its content on first contact, with easy accessibility always.
Ensuring the complainant knows what will happen next.
My assessor sent it back to me and told me this is not describing! and has asked me to do it again.
(I dont quite know what else to do)
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