Introduction to communication in health, social care or children’s and young people’s settings SCH 21
Make relationships
Develop relationships
Express feelings, wishes, needs and preferences
Express thoughts and ideas
Give and receive supprt
Express and share information
Obtain and share information
2.1 Find out an individual’s communication and language needs, wishes and preferences
2.2 Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences
2.3 Show how and when to seek advice about communication 3.1 Identify barriers to communication
3.2 Demonstrate how to reduce barriers to communication in different ways
3.3 Demonstrate ways to check that communication has been understood
3.4 Identify sources of information and support or services to enable more effective communication
4.1 explain the term ‘confidentiality’
4.2 Demonstrate confidentiality in day to day communication, in line with agreed ways of working
4.3 Describe situations where information normally considered to be confidential might need to be passed on
4.4 explain how and when to seek advice about confidentiality
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