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Unread 10-03-2012, 12:07 PM
hartley hartley is offline
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Join Date: Jul 2012
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Quote:
Originally Posted by sarahwcypw3 View Post
i am hitting a brick wall on 3.2 the main points of agreed procedures for handling complaints.
i haven't yet received my settings policy and procedures to look through ans cant seem to find hardly anything online
thank you!
Hi , the Statutory framework for the EYFS has complaints in it . Also in my complaints I have put that I will investigate any complaints relating to the EYFS and notify the complainant within 28 days. If its a formal complaint Ofsted have to be notified within 14 days . You must keep a record of all complaints and their outcomes for at least 3 years. Ofsted will be provided with a written copy of the complaint . You have to record
the name of the complainant
which EYFS requirements it relates to
the nature of the complaint
the date and time of the complaint
any action taken in response
the outcome eg ways your service has been improved
details of information and findings that were given to the complainantincluding any action taken
if it cant be resolved you give the complainant Ofsteds contact details
hope this helps
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