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Unread 11-18-2011, 05:08 PM
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EDIT: this 2011 thread reflects content of Englands 2008 EYFS framework please refer to the newer 2014 EYFS
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Hi, a warm welcome to silkysteps.

This is from the 2008 eyfs' statutory framework

Quote:

Registered providers must put in place a written procedure for dealing with concerns and complaints from parents and keep a written record of complaints and their outcome *1.

Registered providers must investigate all written complaints relating to the requirements and notify complainants of the outcome of the investigation within 28 days of having received the complaint.

Registered providers must provide Ofsted, on request, with a written record of all complaints made during any specified period, and the action which was taken as a result of each complaint.

Independent schools must ensure that the complaints procedure they are required to have in place for the rest of the school also applies to their early years provision.

The record of complaints should be kept for at least three years.


*1.Childminders are not required to have written policies and procedures. See paragraphs 3.8 and 3.9.

Page 45 CYPW level 3 Heinemann handbook may help further

Do you have a copy of your setting's or placement's complaints procedure to use as reference?

Hth
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