no pointers, i completed this unit and had just a couple of knowlege questions without written evidence so my assesor told me to add a little more to completly cover them..i thought i had covered them in my evaluations to a couple of relective accounts which i did , although i was showing i was giving good quality care and being positive i need to write the reasons behind why i listened, valued, and respected etc etc so i have now done some more written work thanks for your help i just hope ive covered it properly now, im handing it back in to her on the 17th and thats when i get unit 303 so no doubt i will be back on here picking your brains.........lol thanks loads...