[Ruthierhyme]

Hi, page 155 of the level 3 STL textbook looks at this,

AC 3.4 Describe the sorts of problems that might occur when supporting learners using ICT and how to deal with these

Sessions using ICT resources seem to be those in which problems arise regularly and you will need to be ready to deal with them when this happens. There are a number of areas in which issues may occur:

ICT Resources

Potential problem
Problems with resources are often basic issues such as equipment that has been left unplugged or not charging, so that there are insufficient laptops or tablets for the amount of pupils, or printers that run out of ink.
Possible solution:
In this situation you will have to ask pupils to share and make sure you report any faulty equipment to the appropriate person. Make sure you are aware of the location of consumables such as printer inks and toner so that you can resolve these issues promptly.

Potential problem
Technical issues such as pupils unable to login.
Possible solution:
Make sure you have pupil log-ins before the start of the session, to avoid delays. If technicaal issues come up during the course of the session, it is unlikely that you will have the time to resolve them, so send for technical support and use another computer or ask pupils to share.

Teaching and learning

Potential problem
There may be issues if one pupil is more able than another and is trying to take over.
Possible solution
Encourage pupils to take turns and to allow on another to have their time. Ask more able pupils to instruct less able pupils verbally and to allow them to use the equipment.

Potential problem
Being unfamiliar with the program you have been asked to use.
Possible solution
Always ask for training and support, or ensure you have the time beforehand to look through what you need to do.

Potential problem
Task too easy or too difficult - pupils will lose interst quickly
Possible solution
Have extension activities available for those who complete the task. Be ready to modify activities that are too difficult, to keep pupils on task.

Potential problem
Works gets lost
Possible solution
Get pupils used to saving work regularly.

The learning environment

Potential problem
Classroom too hot or too bright
Possible solution
Check the lighting and ventilation in the environment before you start, particularly if you have a number of computers together, as rooms can become very warm, and always use blinds in order to reduce glare.

Potential problem
High noise levels within the environment
Possible solution
Use headphones to reduce noise


Hope this helps xx