Basically, just describe an experience you had then say what your thoughts were after reflecting on it. For example, what did you do well, what could you have done better etc.
E.g. (off the top of my head)
I used the last plaster in the first aid kit and made a mental note to order more but forgot. This led to a member of staff not being able to put a plaster on her cut finger. On reflection, I made a mistake and to prevent me forgetting things again I will write it down if I cannot do the task immediately. I also put in place a procedure for the first aid box to be checked weekly and supplies to be ordered once they hit a minimum threshold.
Obviously your account must be something relating to your work that you experienced.
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