It is not only the environment that creates a welcoming and friendly atmosphere, it is also the people who are there. First impressions are important for parents and carers as well as the children and young people. As a playworker I develop a range of techniques and strategies for interacting with children and young people.
Techniques that you could use when children and young people come to the setting for the first time include the following:
----- find out his or her preferred name; be sure you know how to pronounce it, and make an effort to use it
----- show him or her around the facility or ask another child to do so - remember to check that the child knows where the toilets are.
The communication skills I use
The way that you communicate with children and young people will be determined by your personal approach. The method you choose will be the most appropriate for the child or young person and suitable for the specific situation. It may take the form of talking and listening or may involve other people, e.g. interpreters.
Keys to good practice: Listening skills
Always listen attentively to what the child or young person is saying.
Look interested and encourage the child to interact with you. It will be of great importance to him or her.
Ask open questions (ones that cannot be answered with yes or no replies).
Find topics of interest to you both.
Use appropriate vocabulary to meet the child’s age and stage of development.
Use humour appropriately; do not use sarcasm or put-downs.
Non-verbal communication
Your non-verbal communication, i.e. your gestures, actions and facial expressions, are as important as what you say.
Children learn to interpret non-verbal communication at an early age. So I think about how my face portrays my feelings.
Whatever techniques are used I always try to ensure that they are at an appropriate level for the child or young person in my care.
hope any of this will help start you off
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