Thanks i've done 403 and 407 and i've done all the k & u questions for 408! My tutor is not one for cross referencing which is a nightmare cause I find these units all sort of merge into one. I was a bit confused cause one pc is support and one is facilitate I enclosed a copy of my planning and continous provisions for facilitate, so wasnt sure if support meant my staff or the framework. I keep tryin to look at it from a managers point of view.