Silkysteps early years forum - planning ideas for play

Silkysteps early years forum - planning ideas for play (http://www.silkysteps.com/forum/index.php)
-   Level 3 Diploma EYE NVQ (http://www.silkysteps.com/forum/forumdisplay.php?f=269)
-   -   Customer Service Help Needed. (http://www.silkysteps.com/forum/showthread.php?t=18320)

vikc32 07-20-2013 02:45 PM

Customer Service Help Needed.
 
Hi all,
I am doing my level 3 diploma, and one of my modules is all about 'Preparing to deliver excellent customer service'. I have completed most of it but am really struggling with 4 parts on it. These are:
* Identify customer related legislation and external regulations and how these may affect customer service
*Outline how business service improvements might be limited by legislation
*Explain how the requirements of the Health and Safety at Work Act etc (1974) are relevant to customer service
*Explain individual health and safety responsibilities while delivering customer service

I have googled endlessly and am still not sure what they are asking of me. I am so frustrated as I am nearly at the end of my course so any help or idea's would be greatly apprecaited!


All times are GMT +1. The time now is 06:24 AM.

Powered by vBulletin® Version 3.6.8
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.