SHC 34 3.2 explain handling complaints
ive just started this course and im so stuck,im a foster carer,
explain the main points of agreed procedures for handling complaints. |
Hi
look at this thread to see if it helps you http://www.silkysteps.com/forum/show...ght=complaints Lynne |
Hi, a warm welcome to silkysteps.
Your setting's policies and procedures will have the information for you to respond to this criteria xx This is from the Social & Health care unit level 2 Responding to complaints includes: listening to the complaint giving the complainant time and respect recording the information reporting to a senior member of staff accessing the Complaints Policy ensuring the complainant has access to the Complaints Policy ensuring the complainant knows what will happen next Main points of agreed procedures for handling complaints includes The Complaints policy is a recorded and documented procedure that is available The complainant is listened to and respected The Complaints Policy is time-based and the complaint is dealt with in a documented time-frame Complaints are normally dealt with by nominated members of staff The procedure is clear There may be both formal and informal options If you're in England check page 30 and 31 of the EYFS 2014 framework Foster carer complaint procedure - online search Hth, enjoy the site xx |
thankyou so much,,can now type it up.im a week over my hand in date,not good start.wish you all lived close by haha
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dont know if this is a bit late now but my FPSW gave me my local county council complaint leaflet so I was able to use local addresses and phone numbers as well. It was however also on my county council website.
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